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Optical Design Customer Support

At ODLWEB we provide an extensive help service. From general questions through to complex technical help. We even provide one-to-one assistance if required.

What makes us different from other providers is that we are prepared to talk to you on the phone or in person.

Best procedue to follow for help:

If you have any questions regarding our service or technical help please see our FAQ as there may already be an answer there. If not, you can submitt your question direct in the FAQ section or as detailed here. If your question is not answered there, please feel free to call us. We encourage you to use the FAQ first as any questions that require significant amounts of our time will be charged at  our standard rates.

Note: General enquiries should be directed via our help desk.

Please use the following steps when you have a question.

1. View the FAQ.

2. Ask a question!

If the FAQ does not cover your inquiry, add the question to the FAQ. This icon is on all pages of the FAQ or just click this one. Don't forget to include your email address.

We will answer your question via email. Who knows, your question may even be added to our FAQ.

3. Contact us..

If the item is not covered in our FAQ or you need an immediate answer, please use the following methods of contact:

Help Desk

CUSTOMER SERVICE DEPT  Ticketed enquiry and help system with guaranteed follow-up.

Check my ticket status  Follow up on previously submitted help tickets.

Telephone us!

Most importantly, you have our telephone number. If you need further assistance, just call us.

Phone (08) 8325 2996, Mob: 0408 818 096. Fax: (08) 8325 2746